Content Comparison

Active User

This is a customer that specifically logs in and does work in the preezie system

ACV

Annual Contract Value

Add to Cart (ATC)

E-Commerce acronym for Add to Cart

ARR

Annual Recurring Revenue

Call To Action (CTA)

A type of Popup. A product feature where our system has a button with some copy that can be clicked to trigger our workflows

Category Listing Page (CLP)

The category listing page shows the sub-categories/sub-segments within the category in terms of genres, pricing, sub-categories, specifications, etc. It doesn’t showcase any products and will make you feel that you are one step closer to the purchase and one step away from the purchase

CDN

Content Delivery Network

CHS

Customer Happyness Score

Customers

Number of total contracted customers

Database (DB)

Datafeed

Datafeed refers to a list of products to import into our platform.

These can be:

• XMLs

• JSONs

• CVSs

• Text Files

Refer to out data feed guide for more information.

Deal Phase - Churned

Customer was live and has churned

Deal Phase - Cold Opportunity

When an opportunity has gone cold with little to no response it is moved into cold.

Deal Phase - Demo/Discovery

A warm opportunity has progressed into a demo and discovery meeting

Deal Phase - Free/Limbo

Customer is live but on a free package

Deal Phase - Live

The customer has finished the onboarding and is now Live

Deal Phase - Lost

When a opportunity is lost is it moved into the lost deal phase. The deal is only moved into here if they have not signed. Example have told us they dont want to use pre signing our deal.

Deal Phase - Onboarding

The customer is currently in the onboarding phase

Deal Phase - Opportunity

A potential opportunity has been identified

Deal Phase - Parked Opporunity

When an opportunity has been delayed but not lost it is moved into parked so we can consider it later

Deal Phase - Proposal

A demo has progressed into a formal porposal

Deal Phase - Signed/Ready for onboarding

Customer has signed our proposal and is ready to start onboarding

Deal Phase - Warm Opportunity

An opportunity has progressed into a conversation with a customer

Time Delay

A type of Popup. A product feature where our system popups based on a time, number of pageviews or clicks

Total Customer Sessions

The total number of times the preezie system is loaded. In other words this represents the total number of sessions our customers sites get and provides us with an metric to measure our total potential exposure.

e.g

preezie gets started 10,000 times per month for customer A.

Customer A gets a total of 200,000 customer sessions, hence we are not being started by 95% of their sessions.

Workflow

Workflow refers to preezie journeys

Workflow Selector

Refers to several workflows combined into one in our platform