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Boosting works on each answer match Match rule, it is a way of giving more importance to certain term ‘matches’ terms in the final calculated results query. An ideal scenario is if you have 3 results all with 100% match scores but want to reorder products 1/2/3 to 3/2/1 instead.
First find the workflow Journey you want to edit then the answers that you want to apply a boost to, for example,
Question > Product fields > Answers
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Now edit the Answer and find the Boost terms (comma-separated) field:
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In here you can now either:
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If you’re using SKU as the match then use the same options to reorder or boost certain SKUs
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To reorder
Edit your match rule and order the SKUs, for example:
SKU234,SKU642,SKU654
All scores equal the results will be order (#1) SKU234 (#2) SKU642 (#3) SKU654
To boost
Edit your match rule and apply the boost scores to the SKUs, for example:
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