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Have you ever wanted to give a boost to a certain product result? Here’s how you can boost and reorder results using your answer rules.

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Boosting by Match Rule

Boosting works on each answer match Match rule, it is a way of giving more importance to certain term ‘matches’ terms in the final calculated results query. An ideal scenario is if you have 3 results all with 100% match scores but want to reorder products 1/2/3 to 3/2/1 instead.

First find the workflow Journey you want to edit then the answers that you want to apply a boost to, for example,

Question > Product fields > Answers

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Now edit the Answer and find the Boost terms (comma-separated) field:

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In here you can now either:

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Boosting works at the match rule level so your final product sort by options may take that order reorder and override what you need, e.g. Highest price first. To get a

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clearer impact of boosting to your result set, try using Random order (Workflow > Edit > UI Result & Behaviours) which will default back to match + boost scoring:

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Boosting certain SKUs

Using the boosts can give a bump to certain term matches but this feature can also be used to reorder SKUs within your results set. This is easiest to see when you have a smaller results set and want to reorder them accordingly.

If you’re using SKU as the match then use the same options to reorder or boost certain SKUs

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To reorder

Edit your match rule and order the SKUs, for example:

SKU234,SKU642,SKU654

All scores equal the results will be order (#1) SKU234 (#2) SKU642 (#3) SKU654

To boost

Edit your match rule and apply the boost scores to the SKUs, for example:

SKU654,SKU642^2,SKU234^1

• SKU654 = no boost

• SKU642^2 = highest boost, likely will be shown first (if other scores are equal)

• SKU234^1 = small boost, likely be shown 2nd (if other scores are equal)

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