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This will allow you to calculate some engagement metrics for all or individual journeys:

  • Start rate what % of my users start preezie when seeing it? 20% is a good benchmark to aim for

    • preezie users / preezie loads users

  • Completion rate what % complete preezie after starting it? Over 85% is a good benchmark to aim for

    • preezie completed users / preezie users

  • Improved engagement is preezie helping grow more engaged users?

    • preezie completed engagement rate vs non-preezie users

    • preezie completed views per user vs non-preezie users

    • preezie completed session duration/bounce rate vs non-preezie users etc.

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  • Total users

  • Engagement rate - as defined by Google: Engaged sessions divided by Sessions

  • Engaged sessions per user - as defined by Google: The number of sessions that lasted longer than 10 seconds, or had a conversion event, or had 2 or more screen or page views.

  • Views per user - as defined by Google: The average number of mobile app screens or web pages viewed per user.

  • Average session duration

  • Bounce rate - as defined by Google the % of sessions that: lasted longer than 10 seconds, or had a conversion event, or had 2 or more screen or page views.

Create

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a segment report

Add the segments and metrics to your report, it should look something like this:

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If you establish how much preezie can help new users then you can use it as a dedicated landing experience for marketing/advertising campaigns, e.g. www.preezie.com/christmas-gift-finder

Tip

You can now also break this down by journey name, see below…

Create a journey name report

  • Duplicate the preezie user engagement report rename it journey engagement

  • Delete the 4 segments

  • Import Dimension preezie_journey - this is the name of each journey

  • Add this Dimension to your report, you’ll now see each stat by journey name

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🛒 Conversions and revenue

There are 2 reports you can now create.

1. preezie user conversion

Now using your segments you can create an additional report tab to analyse preezie ecommerce metrics.

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First, add another Free form tab and call it ‘preezie conversion'

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Add 2 segments

Add your preezie users and non-preezie users segments created in step 1 above, this will breakdown allow us to compare performance:

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Import these metrics

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  • User conversion rate - we use this as preezie users drive more sessions

  • Add to carts

  • Ecommerce purchases

  • Purchase revenue

  • Average revenue per user

  • First-time purchaser conversion - as defined by Google: Percentage of active users that completed their first purchase event for the time period selected.

  • First-time purchasers per new user - as defined by Google: Ratio of active users that completed their first purchase event divided by new users for the time period selected. These two populations are exclusive.

Create the segment report

  • Make sure the 2 segments are added to the report

  • Change the PIVOT to first row

  • Add the imported Metrics from above, plus Total users (already imported)

It should look something like this:

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2.

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Journey user conversion

We can also breakdown ecommerce metrics by journey by following these steps. Example metrics:

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  • Duplicate your preezie conversion report and call it 'journey conversion'

  • Import Dimension journey_user

Create the

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journey name breakdown report

  • Add journey_user to a row

  • All of the other settings inheried from your preezie conversion report will appear here:

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The journey name in GA4 is attributed as the last clicked journey before they purchased

❔ Answer trends

This will allow you to calculate some answer metrics, for example:

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Add a dimension of preezie_answer, this will expose the quiz answers:

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Create the report

  • Add preezie_answer dimension to your rows - note, this also includes the question number as a prefix

  • Add preezie_journey to your columns

  • Add Total users and Add to carts to your Metrics

  • Add Filters of preezie_answer <> (not set) and preezie_journey <> (not set)

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Import these metrics

  • Event count

Create the report

  • Add preezie_product_name, preezie_product_position and Product name dimensions to your rows

  • Add preezie_journey to your columns

  • Add Event count and Ecommerce purchases to your Metrics

  • Add the segment preezie users - this will show us only those who have used preezie, clicked and then bought these products

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